Features and Standards

Rural Hotel Regulations

A hotel is professionally or habitually dedicated to providing accommodation for people with or without additional services.

A “Hostal” is an establishment with the features of a hotel, but which lacks entrances, lifts or stairs for independent, exclusive use of their guests, while meeting all technical requirements.

Rural “hostals” have the following features:

• A maximum of 30 rooms
• Located in towns of less than 5,000 inhabitants, or in municipalities of up to 10,000 inhabitants as long as they are located outside the town centre.
• Situated in a building of architectural value which is unique or traditional for the area.

The customer should know:

All establishments have Complaints Sheets available to the customer, which will be announced in a visible, easy-to-read location.

The prices of all services must be declared clearly, and must include those corresponding to accommodation and other additional services offered. These prices will be displayed in a prominent place, easy to locate and read, and must always be placed at the establishment entrance or reception.

Reservations need an advance payment of a maximum of 40% of the total amount. If cancelled more than 7 days and less than 15 days in advance, the establishment may retain 50% of the amount of the deposit; if cancelled less than 7 days in advance, the deposit can be kept by the establishment.

Prices for “hostals” that appear on this website are FOR GUIDANCE ONLY, with VAT included.

Customer obligations

Customers must comply with the establishment timetables and rules for their proper functioning. For other needs, consult the establishment manager.

These commitments of both the host and guest are in keeping with sustainable tourism that is respectful of the environment in which it is carried out.

Rural Hostels

The features and operation of hostels are regulated by the Navarre Government Regional Order 140/2005, December 5. Its main points are:

Tourist hostels offer accommodation in multiple rooms (understood as having a capacity greater than or equal to 4 beds), together with the practice of some environment-related activity.

They are classified as follows according to the quality of their services and facilities:

• Category 1 Hostels
• Category 2 Hostels
• St James Way Hostels

The customer should know:

Hostels must display a standardised plate next to the main entrance showing their classification.

Staying overnight is included in the accommodation price, which includes the use of a mattress with a protective cover, a pillow with removable slip and blankets, as well as use of rooms for guests and hygiene services.

Customer obligations

The hire of sheets and towels must be offered, and can be billed separately from the accommodation price.

It is forbidden for guests to spend the night in the establishment without using sheets, whether their own or hired from the hostel, unless a sleeping bag is used.

Hostels may agree on internal regulations regarding the use of services and facilities.

Rural Apartments

The features and operation of tourist apartments are regulated by Regional Decree 230/2011, October 26.

Its main points are:

Tourist apartments are understood to be seasonal establishments, with continuous occupation of less than or equal to 3 months.

There are two types: block apartments and tourist housing:

Tourist block apartments

Sets of 10 or more homes, operated by the same owner within the same building.

Tourist housing

Tourist apartments may be a house, villa, chalet, cave, have a prefabricated or similar construction or be of a fixed character with attached or independent parts; all must comply with a series of minimum requirements at all times, have a minimum area of 90 m2 and have independent access and vertical segregation.

The customer should know

All establishments have Complaints Sheets available to the customer, which will be announced in a visible, easy-to-read location.

The prices will be displayed in a visible area intended for customers.

Reservations need an advance payment of a maximum of 40% of the total amount. If cancelled more than 7 days and less than 15 days in advance, the establishment may retain 50% of the amount of the deposit; if cancelled less than 7 days in advance, the deposit can be kept by the establishment.

Prices for tourist apartments that appear on this website are FOR GUIDANCE ONLY, with VAT included.

Customer obligations

The accommodation must be available for customers from 5 pm on the day of arrival, with the customer having to leave the establishment before 12 pm on the day of departure. If customers arrive later than 8 pm on the day of arrival without prior notice, the reservation will be considered as cancelled, unless a later arrival time is specified beforehand.

Customers must use the facilities properly at all times and take care of the establishment, its surroundings and gardens or other facilities. If this commitment is not fulfilled, the establishment management may take the measures it deems appropriate against the customer responsible.

Customers also undertake not to make a noise or use gardens or facilities at improper times, and to treat the rest of the residents in the location cordially and with good manners.
These commitments of both the host and guest are in keeping with sustainable tourism that is respectful of the environment in which it is carried out.

Estos compromisos de obligaciones tanto del que hospeda como del que es hospedado están fundamentados en la búsqueda de un turismo sostenible y respetuoso con el medio en que se desarrollan.

Camping regulations

Provincial Decree 24/2009, March 30, Regulation for the Organisation of Tourism Camps in Navarre Foral Community, and a new Provincial Decree 73/2013, December 4, under which they are classified from 1 to 5 stars, according to the quality of their services and facilities.

A tourism camp for public use, or campsite, is understood to be an area of duly enclosed land, prepared and equipped with the required facilities and services to provide people with a place to live in the open air, temporarily and for a price. These people will spend their holidays as a tourist using tents, caravans or other similar apparatus as their living accommodation which can be transported or transferred.

Classification

For the purposes of tourism regulations, campsites are classified according to the quality of their services and facilities in the following categories:

• Luxury
• Category 1
• Category 2
• Category 3

Reception at the campsite

The reception will be located in the vicinity of the campsite entrance and will constitute the centre for users for administrative and information purposes.

Admission of campers

Before admission, users will be given a document or entry form stating, at least, the name and category of the establishment, plot or accommodation facility assigned, price and entry and exit dates; this must be signed by the user.

Bookings

In the absence of an express contractual relationship between the customer and the establishment, the reservation system will be subject to the following conditions:

ⱱ Establishments must confirm the reservations by any means which provides the agreed price and the amount required as an advance or deposit.

ⱱ The maximum advance or deposit is 40% of the amount charged according to the places and number of days for which the reservation is made.

ⱱ If cancelled more than 7 days and less than 15 days in advance, the establishment may retain 50% of the amount of the deposit; if cancelled less than 7 days in advance, the deposit can be kept by the establishment.

ⱱ If the cancellation is communicated to the establishment within 7 days prior to the one indicated for the occupation, the amount received as a down payment or deposit will be available to the establishment.

ⱱ If customers arrive later than 8 pm on the day of arrival without prior notice, the reservation will be considered as cancelled, unless a later arrival time is specified beforehand.

Information for users

Campsite users will be provided with information on the following in the manner indicated:

Information that must be posted outside the camp, either before entering or at the reception entrance, where appropriate.

ⱱ Campsite name and category.

ⱱ Operating season.

ⱱ Price rates for the different accommodation and service types.

ⱱ Service use timetables. This information must also be posted at each building entrance where the services are located.

ⱱ General campsite plan with the plot boundaries, numbering and location of the facilities and services; especially first aid, emergency exits and fire extinguishers.

Information that must be posted inside the reception office, on a notice board or framed on the wall.

ⱱ Internal regulations.

ⱱ Indication that complaint forms are available to users.

ⱱ Availability of a free copy of these regulations.

Information to be provided by hand at the reception office:

ⱱ Campsite name and category.

ⱱ Summarised general plan containing the information indicated at the beginning of this article.

ⱱ Price rates for the different accommodation and service types.

ⱱ Measures to be taken in the event of an accident and the location of first aid equipment.

Food service

The dining room service, if any, may be dedicated exclusively to campsite users or to the general public. If it is the latter, it must be governed by the specific rules applicable to catering establishments.

Complaint forms

Campsites must have complaint forms available for their users and must announce this visibly in accordance with the provisions of the corresponding regulations.

These commitments of both the campsite staff and customers are in keeping with sustainable tourism that is respectful of the environment in which it is carried out.